Using public transit is fun, safe, and smart! If it is your first time riding you may have a few questions. We have polices & guides to help you know what to expect, check out our 2020 Ride Guide. If you still have questions never hesitate to call us at (907)864-5000. We are happy to help.

Valley Transit has two types of public transit service; commuter between the Valley & Anchorage and demand response within the Valley.

For information about our demand response service within the Valley, passenger behavior policy and much more check out our 2020 Ride Guide.

Our demand response service is based on reservation, curb to curb, ride sharing, public transit service within the Valley with a zone based fare. Each zone traveled through is $3 or $2 for seniors (60+) and youth (17 and under).

Below is our service map. The shaded zones are serviced with demand response and the pink line maps the commuter schedule service area.

Connecting Transit Providers Include: People Mover in Anchorage, Sunshine Transit in Talkeetna, CATS in Chickaloon, Interior Alaska Bus Lines, and Soaring Eagle Transit.

Valley Transit is accessible to persons with disabilities.

• Buses  are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride the bus.
  • Demand Response vehicles have wheelchair lifts with a weight capacity of 800lbs
  • Commuter Buses have wheelchair ramps with a  weight capacity of 600lbs
  • Wheelchairs are required to be secured
• Buses have priority seating for persons with disabilities.
• Operators are trained to assist riders, secure wheelchairs, provide information on destinations served, and announce stops, including any stop you request.
• You may travel with your respirator, concentrator, and portable oxygen.
• Service animals are welcome on board buses and vans and in our facilities. (They must be kept under the control of the passenger at all times.)
• Public information is available in alternative formats upon request.

Courtesy Policy

Valley Transit strives to treat all riders with courtesy and respect.  In turn, passengers are expected to act in a courteous manner at all times while in the vehicle and interacting with Valley Transit personnel.  Any passenger who is verbally and/or physically abusive to other passengers, the driver, or other Valley Transit personnel will:

If on the bus, the driver will direct the passenger to exit the vehicle immediately at the first safe location.

If on the phone, the customer service/staff member will direct the caller to call back later and will terminate the call.

If in the office, staff will direct the passenger/person to exit the premises

When necessary, security/police will be called.

Valley Transit will log incidents.  After 3 incidents, Valley Transit will suspend the passenger for one week.  If, after the suspension, the person violates this courtesy policy, Valley Transit will suspend the passenger for two weeks.  If, after the suspension, the passenger violates the courtesy policy, Valley Transit will suspend the passenger for three weeks.  If, after the passenger violates the policy again, Valley Transit will suspend the passenger permanently.

To regain access to Valley Transit services, the passenger must sign a return-to-service agreement that will specify the terms service will be restored to the passenger.  If the passenger violates the agreement, the passenger will be permanently suspended.

Reasonable Modification Policy

Passengers with disabilities may request modifications to current service procedures to access the service.  To make a request, please call us at 864-5000 or email us at customerservice@valleytransitak.org. Please submit requests at least the day before the trip.  Valley Transit will not charge additional fees for passengers requiring reasonable modifications.

ADA Complaints

If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint.  Click Here for the complaints procedures and form.  Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.  If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you.  Please contact us at 864-5000 or customerservice@valleytransitak.org.

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